There are few methods to reach us.
- 1) Email Us : firstname.lastname@example.org
- 2) Call us : +603 7984 8401 / +6012 3787 119
- 3) Fill in the Form by pressing the Contact Us tab.
- 4) Go for ‘LIVE CHAT’ at bottom right corner
‘Request a Quote’ is to add your interested item to basket for inquiry quotation.
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
After logging into your account, the status of your checkout history can be found under Order History. Click ‘Track Shipment’ and the tracking info will be shown.
Alternatively, you could key in the tracking number through Courier service website. https://www.jtexpress.my/track.php.
Below is the details of self-collection point:
No.21, Jln P/8, Seksyen 13,
43650 Bandar Baru Bangi, Selangor.
Monday – Friday (10am – 5 pm)
Saturday (10am – 1pm)
Please call +603 7984 8401 EXT 53 OR 55 (Logistic Department) before come for self-collection. Please call 1 day in advance before self-collection.
At this moment, our E-Commerce website is using IPay88 platform.
Payment available: Credit cards, PayPal, Online transfer.
Yes, kindly request through Live chat, WhatsApp, email or call us +603 7984 8401 / +6012 3787 119.
Sample ordering is on “first-come-first-served” basis. To ensure that you get your desired item, it’ll be based on payment completion.
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at email@example.com (if applicable).
1.In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us firstname.lastname@example.org.
2. In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.