FAQ

• Customer satisfaction is the utmost priority to us hence we will handle your online sales with extra care. In a case of unforeseen circumstances such as the goods you order are damaged or faulty upon receipt, kindly report to us with Invoice No., Shipping AWB no. and photographic evidence of the damaged or faulty via e-sales@shinyo-ecommerce.com within 7 days from parcel received.
• 7 Days refund policy, not refundable for custom made item.
• Alternatively, you may WhatsApp us at +6012 3787 119, Monday to Friday (excluding Public Holiday) from 9 am to 6 pm for assistance.

• If you received an item Damaged or incorrect then we may request you to share Pictures or a video with the order Number.
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts and tax invoices must be valid and intact
• All refunds will be provided back in the original tender. Credit card refunds must be processed back onto a credit card.
• Subject to bank charges.
• There will be no refund for Custom made item which fulfil info detail and size given by clients
• Return Policy Exception

Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, the equivalent amount will be credited based on the following payment method.

Upon receiving your order, please open and inspect all products on the same day as delivered. Please contact us immediately or within 7 days.

Unfortunately, we cannot offer a refund or exchange on the following items:

• Special order or custom-made products
• Any product/s specifically cut to size at your request

• Discount Codes
• We may from time to time offer promotional discount codes which may apply in respect of any, of certain specified, purchases made through this Website. The conditions of use relating to any discount code will be specified at the time of issue.
• Pricing and Availability
• Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

All orders made for clearance items are non-refundable and non-exchangeable.

• Customer satisfaction is the utmost priority to us hence we will handle your online sales with extra care. In a case of unforeseen circumstances such as the goods you order are damaged or faulty upon receipt, kindly report to us with Invoice No., Shipping AWB no. and photographic evidence of the damaged or faulty via sales@shin-yo.com.my within 7 days from parcel received.
• Should there be mistakes in your Order(s) due to packing errors (i.e. missing product/ wrongly packed order), kindly proceed to inform our Customer Care Team within 7 days from the date of receiving your parcel. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
• Should you received a broken/damaged product, kindly contact our Customer Care Team within 7 days upon the date of receiving your parcel. Our team will proceed to check and carry out remedial action. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
• 7 Days refund policy, not refundable for custom made item.
• Alternatively, you may contact us at +603 7984 8401, Monday to Friday (excluding Public Holiday) from 9 am to 6 pm for assistance.

At Shin-Yo Engineering Sdn Bhd, we are committed to giving our customers the best shopping experience. Hence, we aim to deliver your purchased products in the shortest time possible.

We offer a standard yet affordable delivery charges on online orders. Delivery charges are fixed at:

Once processed, the estimated delivery time is as follow:

• For West Malaysia, the delivery may take 7-10 working days and
• For East Malaysia :

Courier Service : the delivery may take 10 – 14 working days

Sea Freight : the delivery may take 15 – 21 working days

• For Oversea, the delivery may take 14-28 working days

All the orders are dispatched and delivered via Courier Service, Land Transport, Sea Freight

Automatic Information: For each visitor browsing our E-Commerce site, our server automatically recognizes your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Information regarding the customer’s domain name (or that of the visitor’s access provider) but not the email address.

Information you give us: We also collect and aggregate information volunteered by customers such as when you purchase something from our E-Commerce platform.

Email marketing (if applicable): With your permission, we may send you emails about our promotion, new products and other updates.

This personal we collect  from you will be used in some or all of the following ways:

• To deliver products you have purchased from our E-Commerce site
• To update you on the delivery of the product and for customer support purposes
• To provide you with relevant product information
• To process your orders and to provide you with the services and information offered through our website and which you request
• Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address to a third party in order to make the delivery of the product to you ( for example to our courier or supplier)

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@shin-yo.com.my or contact us at +603 7984 8401.

We may disclose your personal information in the condition if we are required by law to do so or if you violate our Terms of Service

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirement and implement additional generally accepted industry standards

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarification will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it

If you would like to: access. correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at sales at sales@shin-yo.com.my.

1.1 Shin-Yo Engineering E-Commerce Site. This website and domain name are owned and operated by SHIN-YO-ENGINEERING SDN BHD. All material on this E-Commerce site, including the text, information, graphic, logos, design, layout, downloads, pricing, products and services (Content) is owned by or licensed to SHIN-YO ENGINEERING SDN BHD. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content or Trademarks for any purpose, other than with the prior written consent of SHIN-YO ENGINEERING SDN BHD, or was permitted by law. All rights of SHIN-YO ENGINEERING SDN BHD are reserved

1.2 Trademark used on this E-Commerce site to describe third parties and their products are trademarks of those third parties

2.1. You must not link to, frame or mirror any part of the website without Shin-Yo Engineering’s written authorization.

2.2. The website may contain links to or display the content of third parties (Third Party Content), including links to websites operated by other organizations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under the control of Shin-Yo Engineering. Shin-Yo Engineering does not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk.

3.1. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our Delivery Info page for further information.

3.2. In order to contract with Shin-Yo Engineering, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Shin-Yo Engineering retains the right to refuse any request made by you.

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Shin-Yo Engineering reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. We will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

In describing the products available to purchase online, Shin-Yo Engineering attempts to be as accurate as possible. However, Shin-Yo Engineering does not warrant that product descriptions or other content of any Shin-Yo Engineering are accurate, complete, reliable, current, or error-free. If a product offered by Shin-Yo Engineering itself is not as described, your sole remedy is (to return it in unused condition). Information on this website is subject to change without notice

Payment for orders can be made via iPay88. Goods will only be dispatched upon receipt of full payment for the cost of purchase and delivery charges. 

• At the moment we are still accepting offline payment (ATM TRANSFER). There will be no reservation, kindly email us at sales@shin-yo.com.my for time extension and orders will be automatically be cancelled if payment is not received within this stipulated time frame. Shin-Yo Engineering will not be accountable for the delays caused by insufficient payment details provided. Kindly provide payment receipt once payment made by ATM/Manual banking, we will not entertain any payment without ATM receipt/print screen. Cancelled orders cannot be reserved and Shin-Yo Engineering will not be held liable if the payment details are not provided for this timeframe.

In the event where we’re unable to verify payments, Shin-Yo Engineering would require assistance of the customers to process the order as quickly as we can.

We may from time to time offer promotional discount codes which may apply in respect of any, of certain specified, purchases made through this Website. The conditions of use relating to any discount code will be specified at the time of issue.

COUPON

1. The following terms and conditions apply to the redemption and use of promotional coupon and coupon codes.
2. A valid code must be entered at the checkout page in order to activate the coupon
3. Shin-Yo Engineering reserves the right to cancel or modify any order, or revoke the use of coupon for any reason, including due to:
   • Suspicious or fraudulent purchasing activity or coupon use;
   • Coupon abuse, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers; or
   • Coupon used in bad faith (including resold coupon or use of coupon by customers purchasing products for the purpose of re-selling)
4. Additional terms and conditions may be specified in relation to specific coupon code (for example, duration, eligibility, discount amount and products covered), and will govern the use and redemption of those coupon
5. Coupon are not exchangeable for cash.
6. Shin-Yo Engineering will not be liable and/or be required to offer replacement coupon, discounts, credits, cash or otherwise compensate customers for any reason
7. Shin-Yo Engineering reserves the right to change these terms & conditions or cancel any promotions at any time and without notice

All items sold are not refundable or exchangeable. In the event of damaged, missing or incorrect goods received, these matters must be reported to Shin-Yo Engineering within 48 hours of receipt. This can be done via email to sales@shin-yo.com.my

Alternatively, you may contact us at +603 7984 8401, Monday to Friday (excluding Public Holiday) from 9 am to 6 pm for assistance.

    9.1. You must not:

1. use the E-Commerce site in breach of any applicable laws or regulations;
2. use the E-Commerce to harm, abuse, harass, stalk, threaten or otherwise offend others;
3. interfere with, disrupt, or create an undue burden on the website;
4. upload, post, transmit or otherwise make available any material that:
   1. is not your original work, or which may infringe the intellectual property or other rights of another person;
   2. or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent, or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability.
   3. includes an image or personal information of another person unless you have their consent;
   4. you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive;
   5. Contains large amounts of untargeted, unwanted or repetitive content; or
   6. Contains financial, legal, medical or other professional advice.

9.2. Shin-Yo Engineering reserves the right to block or suspend any user of its E-Commerce site, and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the website by any user, without notice. By uploading, transmitting, posting or otherwise making available any material via the website, your grant Shin-Yo Engineering a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, edit and exploit the material in any form for any purpose.

9.3. Shin-Yo Engineering is not responsible for, any accepts no liability with respect to, any material uploaded, posted, transmitted or otherwise made available on the website by any person other than Shin-Yo Engineering. Shin-Yo Engineering does not endorse any opinion, advice or statement made by any person other than Shin-Yo Engineering.

9.4. You agree to indemnify Shin-Yo Engineering and each of the officers, employees, contractors, agents, suppliers and licensors (collective Affiliates) of Shin-Yo Engineering in respect of any liability, loss or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these Terms of Use, or any other default or wrongful conduct in relation to the subject matter of these Terms of Use, on the part of you or any of your Affiliates.

By accessing our E-Commerce site, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by this website or by any virus transmitted by this website or by any Third Party Content or Third Party Website. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with this website are hereby excluded. By accessing our website, you agree to indemnify Shin-Yo Engineering for any loss, damage, costs, or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to this website

All items purchased from Shin-Yo Engineering are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

If you use any Shin-Yo Engineering E-Commerce site Services, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.